Shipping Policy

Thank you for shopping with us! We aim to offer you the best shipping experience possible. Please read our shipping policy carefully to ensure a smooth order process.

Packaging, credit card statement

Orders are shipped discreetly in plain boxes with “ONLINE SHOPPING” on the label.

Your credit card statement will read "Itsnaughtytime".

1. Processing Time

Orders are processed within 1-3 business days from the time the order is placed. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Delivery Time

We offer the following shipping methods:

Economy Shipping: Delivery within 7-10 business days.
Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-4 business days.
International Shipping: 15 business days

Delivery times may vary based on your location and shipping method selected. Please note that shipping times are estimates, and delays may occur due to weather, holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping costs are calculated based on the destination, weight, and size of the order. You will be able to view your shipping charges during the checkout process before completing your purchase.

Additional shipping fees may apply for expedited or international orders.

4. International Shipping

We offer international shipping to select countries. Please note the following:

Customs Duties & Taxes: The recipient is responsible for paying any customs duties, taxes, or import fees that may apply.
Shipping Time: International shipping times may vary. Please allow additional time for processing through customs.

If you are unsure about shipping availability or costs to your country, please contact our customer service team for assistance.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number. You can use this tracking number to check the status of your delivery on the shipping carrier’s website. Please note that it may take 24-48 hours for tracking information to be updated after shipment.

6. Incorrect Address

Please double-check your shipping address before placing your order. We are not responsible for any delays or undelivered packages caused by an incorrect or incomplete shipping address. If you notice an error in your address after placing your order, please contact us immediately so we can make the necessary changes before your order is shipped.

7. Shipping Restrictions

Some items may be restricted from shipping to certain areas due to legal or regulatory reasons. If any items in your order cannot be shipped to your address, we will notify you as soon as possible and offer an alternative solution.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue. In the case of damaged goods, please retain the packaging and provide pictures of the damage for verification.

9. Returns and Exchanges

Please refer to our Returns and Exchanges Policy for detailed information on how to return or exchange an item.

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